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CUSTOMER STORY
Every new enquiry answered in fourteen minutes
Enquiries used to sit overnight. Now each gets a real reply and a call time before the partners arrive.
Legal
Leeds, UK
90 people
NIGHT FLOOR · CUSTOMER STORY
+
14 min
to first reply
3x
more first calls
51 hrs
saved every week
(01)
The story
A law firm cannot afford a wrong answer, so Tallis & Roe set strict rules: the agent shares facts about the firm and books calls, and nothing more.
In their words
Enquiries used to sit overnight. Now each gets a real reply and a call time before the partners arrive.
Mira Tallis
Managing Partner
Agent used:
Sales agent
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