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CUSTOMER STORY

29 hours a week of phone tag removed

Booking used to be a phone call and three emails. The agent finds the time and sends the confirmation.

Healthcare

Portland, USA

260 people

NIGHT FLOOR · CUSTOMER STORY

+

a hospital room with medical equipment in it

29 hrs

saved every week

5.2

emails saved per booking

-31%

no-shows

(01)

The story

Pinecrest runs eleven clinics. The scheduling agent works from each clinic’s calendar and never sees patient records.

In their words

Booking used to be a phone call and three emails. The agent finds the time and sends the confirmation.

Dana Whitcombe

Practice Manager

Agent used:

Scheduling agent

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