003
USE CASES
The jobs teams hand over first.
Each one is a task that repeats every week, has a clear rule for when to stop, and costs little if it goes wrong.
NIGHT FLOOR · USE CASES
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Finance
Month-end close
Close the books in days, not weeks.
Before
Three people match invoices by hand for a week.
After
Invoices are matched overnight and only the odd ones reach a person.
Support
Customer questions
Answer the repeat questions at any hour.
Before
The same five questions fill every morning's queue.
After
Common questions are answered in seconds, and people take the rest.
Sales
New lead follow-up
Reply to every lead in minutes.
Before
Leads wait until someone checks the form inbox.
After
Every lead gets a reply, a CRM record and three call times within minutes.
Operations
Supplier quotes
Compare quotes without the email chase.
Before
Quotes arrive in different formats over several days.
After
One side-by-side comparison, ready to approve.
Management
Weekly reporting
A trustworthy summary every Monday.
Before
Someone spends Monday morning copying numbers into slides.
After
A written summary lands before you wake up, with every number sourced.
Operations
Customer onboarding
Get new customers to their first win faster.
Before
Forms and reminders live in someone's head.
After
A live checklist that nudges people and tells you who is stuck.
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NEXT STEP
Have a different job in mind?
If a person does it every week and can describe when to stop, an agent can probably do it.