006
CUSTOMER STORY
112 hours a week of email handled before 8 AM
Delays used to mean twenty apology emails. The Inbox agent drafts them and I press send once.
Logistics
Rotterdam, Netherlands
1,100 people
NIGHT FLOOR · CUSTOMER STORY
+
112 hrs
saved every week
88%
drafts sent unedited
3 min
average reply time
(01)
The story
A freight company lives on email: booking changes, customs questions and delay notices. Marlow’s dispatchers were answering the same messages all day.
In their words
Delays used to mean twenty apology emails. The Inbox agent drafts them and I press send once.
Jonas Eberle
Operations Director
Agent used:
Inbox agent
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