002
AGENT
Support agent
Answers common questions and issues small refunds within your policy.
Customer care
Help desk, Billing
NIGHT FLOOR · AGENT
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Handles the questions that have the same answer every time: where is my order, how do I reset this, can I return it. Small refunds inside your written limit are issued straight away. Anything upset or unusual goes to a person with the full history attached.
71%
of tickets closed without a person
38 sec
first reply, any hour
Rules this agent follows
Refund up to $100
Hand angry customers to a person
Never promise dates
A real run, step by step
Done
Opened ticket 9902: parcel not arrived
07:12:03
Checked the carrier: delivered to neighbour
07:12:06
Sent tracking and a short apology
07:12:08
Closed the ticket, customer replied thanks
07:19:41
(01)
How it works day to day
Support teams don’t need fewer conversations. They need fewer identical ones. The Support agent takes the identical ones and leaves the interesting ones to your team.
Its tone comes from your own best replies. You can read every message it sent, and pull any topic back to a person with one switch.
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NEXT STEP
Put this agent to work on your own tools.
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